(If you have an item that you would like to return to us, please contact us.)

* If you bought it, we’ll ship it. 1-2 Business day handling time required. (Not applicable to shipments weighing 150+ lbs that will need to ship via LTL/FTL Freight.

* There will be a restocking fee of 20% applicable to returns/cancellations. Please note that Shipping/Return Shipping will not be reimbursed or refunded and are at the buyers expense no matter the circumstance.

* Once an RMA (Return Merchandise Authorization) has been awarded, customer has 7 business days to send the product(s) back. (Customer must show item was shipped back within the 7 day period.)

* All returns must arrive back to us in the same condition that they were originally shipped out.

* If a return arrives back damaged, it voids the approved RMA and the shipment is refused and sent back to the buyer.

* For items needing repair, please click here.

* Details provided including description, pictures, installation, and product specifications are considered generic information. Different versions/variations may be available under the same SKU# due to newer/older versions produced by the manufacturer(s). If you require specific version/variation of a product, it must be specified prior to, or at time of ordering.

* Any item purchased will not be shipped until full payment has been received and cleared.

* 14-Day Warranty after date of delivery for all items unless otherwise noted.

* When scheduling ‘local pickup’, please give 24 hours advance notice prior to pickup.

* Items not picked up within 14 calendar days of purchase date are subject to a $5.00 per day storage fee thereafter.

* Total price at checkout is the final price. No additional discounts, coupons, etc will be applied once order has been placed.

* Items not picked up within 60 days of purchase date will be treated as abandoned.

Shipping:

*Shipping is done in same day to 2 Business days.

* For next day orders, please check with us to see if we will be able to get your package out the same or next day at support@mc-salesllc.com (best method of contact).

  • While we do try our best to get orders out within our handling time period. We are not responsible for unforeseen delays once the shipment(s) has been handed off to the carrier. Examples of such delays would be (and are not limited to):
    • The recipient refused or otherwise couldn’t pick up your package.
    • The delivery was late due to public authorities acting on the delivery location.
    • There were weather disruptions causing delays with air or ground transportation.
    • Natural disasters occurred.
    • Customer provided wrong and/or incomplete address.

International Buyers:

Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.

International Returns:

If a buyer wants to return an item, it must be in its unopened-original condition. The item may not be opened and/or altered. If the buyer wants to return an item, return shipping is completely and entirely paid for at the buyers expense, no matter the circumstance.

* I am able to accept credit cards via phone/email, please have the SKU number ready along with your credit card information. You can reach us at 336-447-1725.

* Payment is expected within 3 days.

Disclaimer Of Liability

In no way shall MC-Sales, llc be liable for any loss, damage, fire, explosion, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action taken due to reading information found on our website. All information provided through live chat, email or the product details is for general information purposes. The information is provided as a courtesy to our customers to enhance their understanding of the products features, it is not to be taken for instructional purposes on how to repair their system(s). While we try to provide as much details as possible, we do not guarantee fitment for any application. That research/responsibility is at the sole discretion of the buyer to determine.

Disclaimer Of Liability for ordering and installing parts

MC-Sales, llc suggests having all parts, accessories and equipment installed by a qualified technician.

If a customer attempts to install a part, accessory or equipment, he or she should have a thorough understanding of the use of tools required, electricity (if applicable), reading wiring diagrams(if applicable), plumbing (if applicable), plumbing diagrams (if applicable), machinery and the work to be performed.

In no way shall MC-Sales, llc be liable for any loss, damage, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action due to reading information found on our website.

MC-Sales, llc will not accept returns that are damaged due to misuse, miswiring or improper installation.

(If you have an item that you would like to return to us, please contact us.)